1. How Payment Works

When you win an auction, you'll receive an official invoice from our team with the payment instructions for your specific vehicle. For most transactions, payment is handled through an independent, established U.S. escrow provider. The escrow payment details applicable to your purchase are provided after your invoice has been issued.

Escrow is used primarily for your protection. Instead of sending your purchase funds directly to the seller, bank, lender, or consignor, the funds are held separately while the transaction is completed. The seller does not receive the escrowed purchase funds simply because you have paid your invoice or because the vehicle has been dispatched.

You do not need to find an escrow company yourself, create an account on an unrelated escrow website, or arrange a separate escrow transaction. When escrow applies, the process is coordinated as part of your AuctionEquitiesDetect transaction. The correct instructions are provided to you after your official invoice is issued.

This is important for your security: do not independently search online for an escrow company and do not follow payment instructions received from an unrelated third party. Use only the payment instructions associated with your official AuctionEquitiesDetect transaction.

When Direct Company Payment Is Used

Escrow is our primary payment structure for most eligible transactions, but it is not required for every vehicle. Certain vehicles may be owned or sold directly by AUCTION EQUITIES, L.P. or by an established bank, lender, consignor, or business partner with whom we have a direct written or contractual relationship.

In those cases, your official invoice may direct payment to the authorized business account of AUCTION EQUITIES, L.P. or the applicable company instead of an escrow account. This is a secondary payment structure used only where the specific transaction and our relationship with the vehicle owner permit direct settlement.

The correct payment destination for your specific purchase will always be identified in your official transaction documents. We do not ask buyers to send vehicle purchase funds to an individual's personal bank account.

2. Accepted Payment Method

At this time, payments are made by bank transfer (wire transfer). Bank transfer provides a clear and traceable payment record and avoids the additional processing costs associated with many card-based payment methods.

For most purchases, your invoice and subsequent transaction instructions will direct the required funds to the designated escrow account used for that transaction. Escrow details are provided only after the invoice has been issued so that the payment instructions can be matched to the correct buyer, vehicle, invoice, and transaction.

For certain direct-sale or authorized partner transactions, your invoice may instead direct payment to AUCTION EQUITIES, L.P.'s company account or to the authorized business account of the bank, lender, consignor, or contractual partner associated with the vehicle.

For your security, always follow the payment instructions associated with your official invoice and transaction. If you are uncertain about the receiving company, escrow instructions, or bank details, contact our Support Center before sending funds.

3. Payments Over $30,000

For purchases above $30,000, we offer the flexibility to split payment into two installments:

4. What Happens Before Your Vehicle Ships

• Your required payment is received and confirmed in full;
• For escrow transactions, the funds remain separate from the seller pending the applicable acceptance and release conditions;
• Our team finalizes title transfer paperwork with the originating bank or institution;
• Delivery logistics are scheduled and shared with you, including estimated arrival timing;
• Your vehicle is shipped, fully insured, to your delivery address.

5. Our 5-Day Return Policy

Once your vehicle is delivered, the clock starts on your 5-day inspection period. This is your chance to drive it, look it over, and make sure it's the right fit — and if it isn't, for any reason, you can return it.

We're not strict about this — we want you to feel genuinely confident in your purchase. The goal of this policy is to take the risk out of buying sight-unseen, not to make returns difficult.

6. How to Start a Return

1. Contact our Support Center within your 5-day inspection window.
2. Let us know you'd like to return the vehicle — you don't need to give a detailed reason, though we're always happy to hear feedback.
3. If your transaction uses escrow, do not provide acceptance of the vehicle if you have decided to return it.
4. Our team will arrange pickup logistics and confirm the next steps with you directly.
5. Once the vehicle is returned and inspected, your refund is processed (see Section 7).

7. Refund Timing

8. What's Not Covered by Returns

To keep this process fair for everyone, a few common-sense exceptions apply:

• Damage, accidents, or losses caused by the buyer during the inspection period — even though the vehicle remains insured, buyer-caused damage may be deducted from your refund or invoiced separately.
• Returns requested after the 5-day inspection window has closed.
• Vehicles not returned in substantially the same condition as delivered (normal test-driving wear is expected and fine).

Outside of these reasonable exceptions, we genuinely want this to be an easy, low-stress process for you.

9. Questions Before You Bid?

If you have questions about a specific listing, payment timing, escrow, or how the return process works, don't wait until after you've won — reach out to our Support Center beforehand. We're happy to walk you through anything before you place a bid.